Privacy Policy

Privacy Policy

Friendship Hospital for Animals, LLC. (“we” or “FHA” or “Friendship”) is committed to protecting your privacy. Specifically, this Privacy Statement describes what information we collect through the web site we operate at, how we use it, and how you can make choices about our use of that information.

By using, you consent to our collection and use of information about you in accordance with this Privacy Statement.

Collection of Personal Information  
We collect personally identifiable information about you when you voluntarily provide it. For example, we collect Personal Information when you complete an online form. The Personal Information we collect may include your name, address, telephone number, fax number, e-mail address, job information, information about your pet and your pet’s health, and information about your referring veterinarian.

We use your Personal Information for the purposes for which you provide it, as well as to keep track of what services from Friendship you have received so that we can improve our offerings to you. For example, when you give us information about your pet’s health along with your contact information, we use that information to provide veterinary care to your pet and to communicate with you and your referring veterinarian about that care. From time to time, we may provide third parties, such as our research partners, with Personal Information in an aggregate form that does not identify you or enable them to contact you.

We also use your Personal Information to send you information about Friendship and our services. If you no longer wish to receive communications from us, you can follow the opt-out instructions in the materials you receive or email us at Clients and veterinarians may also call 202-363-7300.

Anonymous Information and Cookies  
We may also collect anonymous information about each user of, such as the time and date of visits to the website, the type of web browser used, the web site that referred or linked a user to our website, the top search keywords that lead users to the website, the first page viewed by a user upon arrival to the website, the other pages of the website subsequently viewed by a user, the time spent on each page, and the user’s IP address, which is the number assigned to the user’s computer to identify its location on the Internet.

Some parts of our website rely on cookies, which are small data files placed on your computer. We use these cookies solely to facilitate your use of Our Site. For example, cookies help make certain web-based forms work properly. You are not required to accept cookies from Our Site. You can disable the cookies function (or delete existing cookies) using your web browser’s options, although some functions of the website may not work properly if you do so.

Location of Servers and Transfer of Information 
Our servers are located in the United States. If you are located outside of the United States, be aware that the information you provide to us will be transferred to the United States. By using our Site or providing your Personal Information (as defined below) to us, you consent to this transfer and to the collection, storage, processing and use of your Personal Information in the United States.

Sharing Information With Third Parties 
We do not share your Personal Information with anyone except for our service providers, such as the companies that help us operate our website.

We reserve the right to disclose and use Personal Information and anonymous information in special circumstances including: To enforce this Privacy Statement or any other part of our User Agreement to protect our property or rights; to protect the safety of any one; to carry out a merger or consolidation with another entity, a sale or transfer of some or all of our assets, or any similar transaction; or for other reasons we determine in good faith are necessary, appropriate, or required by law.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Persons Under Age 18  
We do not knowingly collect personally identifiable information from persons under the age of 18. If you are a parent or guardian and you believe that your child under age 18 may have provided personally identifiable information through the Site, please email us.

Links to Third-Party Web Sites 
Solely for your convenience, Our Site may contain links to third-party web sites and content providers which may interest you. If you follow any link to a third-party site, you leave You should review those sites’ privacy statements to find out how they protect your privacy.

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately at 202.363.7300 or via email.

Friendship provides state of the art, comprehensive services for our clients and patients. But, more than that, we provide a caring team who understands the unique human-animal bond. View Our Services