Pet Owners

New Clients, Forms & Policies

Admission Forms


Primary Care Appointments

New Patients: Please bring any medical records, including vaccination history, to your appointment. You may also have the records emailed to or faxed (202-363-7126) prior to your scheduled appointment. 

All Patients: Please bring a fecal sample for annual wellness exams or if your pet is experiencing gastrointestinal symptoms.


Spays/Neuters: Arrive between 7:00AM – 7:30AM to check in for your pet’s surgery. Allow yourself 30 minutes to be here for the check-in process.

Do not offer your pet any food after 8PM the night before surgery. Water should be available at all times.

All other surgeries: Arrive between 7:30AM – 8:30AM to check in for your pet’s surgery. Allow yourself 30 minutes to be here for the check-in process.

Do not offer your pet any food after 8PM the night before surgery. Water should be available at all times.


Arrive between 7:30AM and 8:30AM to check in for your pet’s dental. Allow yourself 30 minutes to be here for the check-in process.

Do not offer your pet any food after 8 PM the night before your pet’s dental. Water should be available at all times.

Cancellation Policy

Primary Care appointments: A cancellation fee, in the amount of an exam, will be applied for missed appointments or those not cancelled by midnight the evening before a scheduled appointment. For same-day scheduling, the appointment must be cancelled or rescheduled at least an hour in advance to avoid being charged a cancellation fee.

Surgery & Dental procedures: A deposit of $250 is required to schedule an appointment with our Surgery or Dental services. This amount will be applied toward your final invoice. In the event that you need to cancel or reschedule your pet’s procedure, please notify us at least 24 hours in advance to avoid losing your deposit.

Specialty Services

Please check with the coordinator of your service for details.

Overnight Patients

At Friendship, we understand that not all of your pet needs can be handled between the hours of 7:00 am to 10:00 pm. We have a veterinarian on the premises and are fully staffed 24 hours a day, 7 days a week. Specialty doctors and staff are on call, should their skills be required. If your pet needs to spend the night, you can be sure that our dedicated staff will be there for all of his or her needs.

Payment Policy

In 1936, Friendship Hospital for Animals first opened its doors as a primary care facility.  Today, Friendship employs over 200 staff members, including more than 50 doctors across the fields of primary care, emergency care, acupuncture, anesthesia, cardiology, clinical pathology, dermatology, diagnostic imaging, dialysis, internal medicine, neurology and neurosurgery, oncology, orthopedic and specialty surgery and rehabilitation.

Our financial protocols are in place to ensure we are able to keep our doors open and provide exceptional care 24 hours a day, 7 days a week.

Deposits may be required, along with a signed estimate, for hospitalized stays and/or elective surgeries/procedures, with full payment due at the time of discharge.

Full payment is due at time of services rendered for appointments and out-patient visits. We accept Cash, Personal Checks, Visa, MasterCard, American Express, Discover, Care Credit, or Scratchpay. If you have a question about your bill, please contact us.

For more information about Friendship, visit our Mission and Community Involvement page.

Agape Pet Services

Friendship partners with Agape Pet Services for cremation services. Agape picks up from our facility on Tuesdays and Fridays. Clients may contact Agape directly at 301.432.0431 to pick an urn and memento. Ashes will be delivered directly to your home, unless otherwise specified.

Pet Insurance

We believe insurance for healthy pets can provide peace of mind and help offset the financial burden of unexpected emergencies or advanced specialty care.  

Many pet insurance policies require owners to pay veterinary bills up front. Our staff can assist you through the claims process by providing the necessary paperwork and signatures needed to file your pet’s claim. We also offer Trupanion Direct Pay, which allows those with a Trupanion policy to pay only part of the bill at checkout and to leave without waiting on claim approvals or reimbursements.

Understanding pet insurance and choosing a plan that is right for your family can be a confusing and daunting task.

We encourage all pet owners to conduct their own independent research.  If you are unsure of where to start, we recommend Pet Insurance Review, an impartial resource for pet owners looking to compare policies, review company ratings, and understand if pet insurance is right for you.

Friendship provides state of the art, comprehensive services for our clients and patients. But, more than that, we provide a caring team who understands the unique human-animal bond. View Our Services

COVID-19 Update: Friendship is currently open. Due to ongoing concern revolving around COVID-19, we have implemented additional guidelines and protocols to ensure we can continue caring for your pets. Visit for the latest update.